Frequently Asked Questions
Albums & Ordering
How does Albumzy create my album?
Upload your event photos, set your priorities, and review the curated selection. You can refine the gallery before checking out, and our production team then turns your choices into a premium printed album.
What types of albums can I order?
Albumzy albums are designed for weddings, celebrations, travel, family milestones, and any collection of memories you want to preserve. Available formats and page options are shown during the creation flow.
Can I make changes before placing my order?
Yes. You can review your selected photos, toggle selections, and add notes before payment. Once an order enters production, changes may no longer be possible.
How many pages can my album have?
Album page counts depend on the format you choose. The creation flow shows the available range and helps you build a balanced selection before checkout.
Uploads & Curation
Which photo formats are supported?
You can upload common image formats including JPG, PNG, HEIC, and RAW files. Very large collections may take a little longer to process after upload.
How does the AI curation work?
Our curation system looks at image quality, duplicates, composition, and the people you prioritize. It helps surface strong moments, while you always make the final selection.
Are my photos private?
Your photos are handled securely and are used to create your order. We treat your memories with care and do not make your private gallery publicly available.
Can I choose which people matter most?
Yes. Add priority people with reference photos and adjust their importance so the curation process can focus on the faces and moments that matter most to you.
Printing & Quality
How long does delivery take?
Production and delivery times depend on your album format and destination. An estimated timeline is provided during checkout and may be updated once production begins.
What paper and printing quality do you use?
Albums are printed on premium, archival-quality paper and carefully finished so they can be revisited for years to come.
What happens if my order arrives damaged?
Contact us as soon as possible with your order number and photos of the issue. Our support team will review the shipment and help with the next steps.
Delivery & Support
How can I track my order?
Once your album is ready to ship, we will share the available delivery details with you by email.
Can I order a replacement album?
Please contact our support team with your order details. We will review the request and explain the available options.
How do I contact the Albumzy team?
Use our contact page and include your order number when relevant. This helps us find the right details quickly.
Do you offer custom album support?
Yes. Our team can help with questions about album formats, selections, and special requirements before you place an order.